Context
Order to Cash workflow, lead time, handoffs and operational capacity were in focus.
CASE / CAMIL
Order to Cash: less friction, more flow.
A critical workflow redesign to reduce lead time, align handoffs and make operational capacity loss visible.
Map a critical workflow
REDUCTION VERSUS THE PREVIOUS SCENARIO
32%
Reduction versus the previous scenario. The unit of transformation was the workflow, not an isolated tool.
01Investigate the flow before changing it
02Align handoffs and the decisions that support them
03Capture evidence as part of the delivery
PROOF MATRIX / CAMIL
The metric is only one field. The system needs to become legible.
Memory
Flow investigation is mentioned; interviews, history and research volume were not published.
Choice
Workflow redesign and handoff alignment appear as the direction of the work.
Capability
The case mentions making capacity loss visible; it does not publish post-project adoption indicators.
Evidence
A 32% reduction versus the previous scenario is the published metric.
Learning
Not published in the available source.
NEXT DECISION